Refund policy

Last updated: July 23, 2026 Effective date: July 23, 2026

At Hobby Velvet, we take great pride in delivering a premium, trustworthy experience to every collector. Please read this policy carefully before placing your order.

1. Our Commitment

Every product sold at Hobby Velvet is 100% factory sealed and sourced from authorized distributors. We stand behind the authenticity and condition of everything we ship.

2. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date
  • The item must be unopened and factory sealed, in its original, unaltered condition
  • The item must be in the same condition as received — no damage, tampering, or missing packaging

The following items are not eligible for return:

  • Opened hobby boxes, cases, or packs
  • Items that have been unsealed, damaged after delivery, or show signs of tampering
  • Digital or downloadable products
  • Orders where the return window of 30 days has passed

Important: The nature of sealed hobby boxes means that once a product is opened, it cannot be returned regardless of the pull results. By purchasing from Hobby Velvet, you acknowledge and accept this condition.

3. How to Request a Return

To initiate a return, please contact us before sending any item back:

  • Email: support@hobbyvelvet.shop
  • Subject line: Return Request — Order #[your order number]
  • Include: Your name, order number, item(s) you wish to return, and the reason for the return

Our team will review your request and respond within 2 business days with instructions. Do not ship items back without prior authorization — unauthorized returns may be refused.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item sent, item arrived damaged)
  • We strongly recommend using a trackable shipping service and purchasing shipping insurance
  • Hobby Velvet is not responsible for items lost or damaged in return transit

5. Refund Processing

Once your return is received and inspected, we will notify you by email. If your return is approved:

  • Refunds are issued to your original payment method
  • Refund processing time: 10 business days from the date we receive and approve the return
  • Please note that your bank or card issuer may require additional time to post the refund to your account

If your return is not approved (e.g., item was opened or outside the return window), we will notify you and the item will not be refunded.

6. Damaged or Incorrect Items

If you received a damaged item or an item different from what you ordered, please contact us within 7 days of delivery:

  • Email: support@hobbyvelvet.shop
  • Attach photos of the item and packaging
  • We will make it right at no cost to you — replacement or full refund

7. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been fulfilled and a tracking number assigned, it can no longer be cancelled and must follow the return process above.

To request a cancellation, contact us immediately at support@hobbyvelvet.shop with your order number.

8. Pre-Order Returns

Pre-order items follow the same return policy as in-stock orders. The 30-day return window begins on the date the item is delivered to you, not the date the pre-order was placed.

9. Contact Us

For any questions regarding this policy, please reach out:

Hobby Velvet 700 E Lincoln St, Hayti, MO 63851 United States Email: support@hobbyvelvet.shop Website: hobbyvelvet.shop