Once your order ships you will receive a confirmation email with your tracking number and carrier information. Please allow up to 24 hours for tracking to update. If you cannot find your tracking email, check your spam folder or contact us at support@hobbyvelvet.shop with your order number.

Orders can be cancelled or modified before they ship. Email us as soon as possible at support@hobbyvelvet.shop with your order number. Once an order has been dispatched it can no longer be changed — our standard Return & Refund Policy will apply at that point.

Full payment is collected when you place your pre-order. Once the item is received by us it enters our standard fulfillment process — 1–3 business days processing and 3–7 business days shipping. If a supplier changes a release date we will notify you immediately. You may cancel a pre-order for a full refund at any time before it ships.

Check your spam or junk folder first. If you still cannot find it within an hour of placing your order, contact us at support@hobbyvelvet.shop with the name and email address used at checkout and we will look into it immediately.

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, delivery takes 3–7 business days within the United States. You will receive a tracking email as soon as your order ships.

Yes — completely free on every order, no minimum purchase required. The price you see on the product page is exactly what you pay at checkout. No hidden fees, no thresholds.

We ship using USPS, UPS, and FedEx from our facility in Hayti, Missouri. The carrier selected for your order depends on your location, package dimensions, and weight to ensure the most reliable and safest delivery.

Contact us within 7 days of the expected delivery date at support@hobbyvelvet.shop with your order number and photos of any damage. We will work with the carrier to investigate and resolve your case as quickly as possible.

We accept returns within 30 days of delivery on unopened, factory sealed items in their original condition. Opened hobby boxes, booster packs, or any other opened sealed product cannot be returned under any circumstances. To start a return, email us at support@hobbyvelvet.shop with your order number and reason.

Approved refunds are processed within 10 business days of us receiving your returned item. Refunds are issued to your original payment method. Allow an additional 3–5 business days for the credit to appear depending on your bank or provider.

Contact us within 7 days of delivery at support@hobbyvelvet.shop with your order number and clear photos of the issue. We will prioritize your case and offer a full replacement or refund at no cost to you — no runaround, no exceptions.

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order separately. Contact us and we will do our best to make the process as smooth as possible.

Always — without exception. Every product at Hobby Velvet is 100% genuine and sourced exclusively from authorized distributors. We have a strict zero-tolerance policy on resealed, tampered, or counterfeit products. For full details, visit our Authenticity Guarantee page.

We specialize in premium sealed hobby boxes and collectibles including Pokémon, Lorcana, Marvel, Panini, and Prizm. All products are sourced through authorized distributor channels. Our catalogue is always expanding — check back regularly for new arrivals and pre-orders.

No — and no retailer anywhere can. The specific cards inside any sealed hobby box or booster pack are determined entirely by the manufacturer at production. What we guarantee is that every sealed product leaves us 100% factory sealed and completely untouched.

Availability is shown in real time on each product page. If an item is sold out, email us at support@hobbyvelvet.shop and we will let you know as soon as we have a restock date or if a pre-order option becomes available.

We accept Credit Card (Visa, Mastercard, American Express, Discover), Debit Card, Apple Pay, Google Pay, and Link by Stripe — all processed securely through Stripe, a PCI-DSS Level 1 certified payment platform. All options are available at checkout with no additional fees.

Payment is collected in full at the time of purchase — for both in-stock and pre-order items. A confirmation email is sent to you immediately after your payment is successfully processed.

Absolutely. All transactions are SSL encrypted and processed exclusively through Stripe. We never store your full card number, CVV, or banking credentials. Your financial data is handled entirely by Stripe under the highest security standards available. Visit our Secure Checkout page for full details.

No — you can check out as a guest without creating an account. However, a free Hobby Velvet account lets you view your full order history, track shipments, and check out faster on future purchases.

Click "Forgot Password" on the login page, enter your email address, and you will receive a reset link within a few minutes. Check your spam folder if it does not arrive. If you still need help, email us at support@hobbyvelvet.shop.

Yes — we have a wholesale programme for verified hobby shops, retailers, and bulk buyers. Email us at support@hobbyvelvet.shop with the subject "Wholesale Inquiry" including your business name, contact information, and any relevant business documentation. We will respond within 3–5 business days.

Minimum order quantities and pricing tiers are provided upon approval of your wholesale application and vary by product category. Contact us at support@hobbyvelvet.shop to get started.

Shipping costs for wholesale orders are calculated based on order size, weight, and destination and will be specified at the time of order confirmation. Free shipping is not guaranteed on wholesale orders but may be available on certain order volumes — contact us to discuss.