We are real people who genuinely care about your experience. Whether you have a question before you buy, need help with an existing order, or just want to talk hobby boxes — we are here and we will get back to you fast.
Get in Touch
Email: support@hobbyvelvet.shop Response time: Within 1 business day, Monday through Friday
This is the fastest and most reliable way to reach us. Send us your question, order number, or concern and a real member of the Hobby Velvet team will be in touch promptly.
Our Location
Hobby Velvet 700 E Lincoln St Hayti, MO 63851 United States
All orders are fulfilled and shipped directly from our facility in Hayti, Missouri.
Before You Reach Out
You may find your answer faster by checking one of our policy pages below:
- Where is my order? — Check your shipping confirmation email for your tracking number. You can also visit our Track My Order page on hobbyvelvet.shop.
- How do I return an item? — See our [Return & Refund Policy] for full instructions. Email us at support@hobbyvelvet.shop to initiate a return.
- When will my pre-order ship? — See our [Pre-Order Policy] for details on timelines and how we communicate shipping updates.
- What payment methods do you accept? — See our [Payment Policy] for a full list of accepted payment methods.
- Do you offer wholesale pricing? — See our [Wholesale Policy] for eligibility and how to apply.
Order Issues
If you have received a damaged item, the wrong product, or have any concern about your order, please email us at support@hobbyvelvet.shop with the following:
- Your full name
- Your order number
- A brief description of the issue
- Photos if applicable (for damaged or incorrect items)
We aim to resolve all order issues within 2 business days of receiving your message.
Business Hours
Our customer support team is available:
Monday – Friday: 9:00 AM – 6:00 PM CST Saturday – Sunday: Closed
Emails received outside of business hours will be answered on the next business day.
Stay Connected
Follow Hobby Velvet for new releases, restocks, and collector content:
- Website: hobbyvelvet.shop
- Email: support@hobbyvelvet.shop
We appreciate every collector who reaches out. Your questions, feedback, and support mean everything to us — and we look forward to hearing from you.
Hobby Velvet 700 E Lincoln St, Hayti, MO 63851 United States Email: support@hobbyvelvet.shop Website: hobbyvelvet.shop