Last updated: July 23, 2026 Effective date: July 23, 2026
At Hobby Velvet, every order comes backed by a simple promise — we do things right, or we make it right. This page outlines everything we guarantee to every customer, on every order, every single time.
1. The Hobby Velvet Guarantee
We stand behind every purchase with the following commitments:
100% Authentic Products
Every item sold at Hobby Velvet is genuine, factory sealed, and sourced exclusively from authorized distributors. We never sell counterfeit, resealed, or tampered products. Period.
Free Shipping on Every Order
Every order ships free — no minimum, no exceptions. The price you see is the price you pay.
Safe and Secure Packaging
Your order is packed with care. We use protective packaging on every shipment to ensure your hobby boxes arrive in perfect, unaltered condition.
Fast Processing
We process every order within 1–3 business days and ship promptly so your collectibles reach you as quickly as possible.
Secure Checkout
Your payment is protected by Stripe's PCI-DSS Level 1 certified infrastructure — the gold standard in payment security. We never store your card details.
30-Day Return Window
If you receive an item that is unopened and you wish to return it, you have 30 days from the delivery date to do so. No hoops, no games.
Responsive Customer Support
We are real people who care about your experience. Reach out to us at support@hobbyvelvet.shop and we will get back to you promptly — typically within 1 business day.
2. What Happens If Something Goes Wrong
We are human, and occasionally things happen outside of our control. Here is our commitment when they do:
Wrong Item Received
If we send you the wrong product, we will arrange a prepaid return label and ship the correct item at no cost to you — or issue a full refund, whichever you prefer.
Item Arrives Damaged
If your package arrives damaged in transit, contact us within 7 days of delivery with photos of the packaging and product. We will work with you immediately to resolve the issue — replacement or refund.
Package Lost in Transit
If your tracking shows no movement for an extended period or your package is confirmed lost by the carrier, contact us and we will investigate and take care of you.
Order Not as Described
If a product is materially different from how it was described on our website, contact us and we will make it right without question.
3. What Our Guarantee Does Not Cover
To be fully transparent, our guarantee does not cover:
- Pull results, card rarity, or the contents of any opened sealed product — these are determined entirely by the manufacturer and are outside our control
- Products that have been opened and then returned
- Damage caused after delivery due to customer handling
- Orders placed with incorrect shipping addresses provided by the customer
4. Our Commitment to the Collecting Community
Hobby Velvet was built by people who understand what it means to invest in this hobby — financially and emotionally. We know that when you place an order with us, you are trusting us with your money and your passion. We do not take that lightly.
Every decision we make — from how we source our products to how we pack your order — is made with your experience in mind. That is the Hobby Velvet standard, and it is the only standard we operate by.
5. Contact Us
If you ever feel our guarantee has not been met, we want to hear from you:
Hobby Velvet 700 E Lincoln St, Hayti, MO 63851 United States Email: support@hobbyvelvet.shop Website: hobbyvelvet.shop