Contact information
At Hobby Velvet, we believe great customer service starts with being easy to reach. Below you will find everything you need to get in touch with our team.
Hobby Velvet
Business Name: Hobby Velvet Business Type: Online Retail Store — Sealed Hobby Boxes & Collectibles Website: hobbyvelvet.shop Email: support@hobbyvelvet.shop
Mailing & Business Address
Hobby Velvet 700 E Lincoln St Hayti, MO 63851 United States
Customer Support
Email: support@hobbyvelvet.shop Response Time: Within 1 business day, Monday through Friday
For the fastest response, email us directly. Please include your order number in the subject line if your inquiry is related to an existing order.
Business Hours
| Day | Hours |
|---|---|
| Monday | 9:00 AM – 6:00 PM CST |
| Tuesday | 9:00 AM – 6:00 PM CST |
| Wednesday | 9:00 AM – 6:00 PM CST |
| Thursday | 9:00 AM – 6:00 PM CST |
| Friday | 9:00 AM – 6:00 PM CST |
| Saturday | Closed |
| Sunday | Closed |
Emails received outside of business hours will be answered on the next available business day.
What to Include in Your Message
To help us resolve your inquiry as quickly as possible, please include the following when contacting us:
- Your full name
- Your order number (if applicable)
- A clear description of your question or concern
- Photos or attachments if your inquiry involves a damaged or incorrect item
Common Inquiries
Order Status & Tracking Check your shipping confirmation email for your tracking number. If you have not received one within 3 business days of your order, email us at support@hobbyvelvet.shop.
Returns & Refunds Please review our Return & Refund Policy before reaching out. To initiate a return, email us at support@hobbyvelvet.shop with your order number and reason for return.
Pre-Orders For questions about upcoming releases or pre-order timelines, see our Pre-Order Policy or email us directly.
Wholesale Inquiries Interested in wholesale purchasing? Email us at support@hobbyvelvet.shop with the subject line: Wholesale Inquiry — [Your Business Name].
Accessibility Support If you need assistance accessing any part of our website, email us at support@hobbyvelvet.shop with the subject line: Accessibility Request.
Privacy Requests To submit a data access, deletion, or opt-out request, email us at support@hobbyvelvet.shop with the subject line: Privacy Request.
Payment & Security
All payments are processed securely through Stripe. We accept Credit Card, Debit Card, Apple Pay, Google Pay, and Link by Stripe. For payment-related questions, see our Payment Policy.
Connect With Us
Website: hobbyvelvet.shop Email: support@hobbyvelvet.shop
We are always happy to hear from fellow collectors — whether it is a question, feedback, or just excitement about an upcoming release. Do not hesitate to reach out.
Hobby Velvet 700 E Lincoln St, Hayti, MO 63851 United States Email: support@hobbyvelvet.shop Website: hobbyvelvet.shop